What's involved with this role: Temporary Administration Assistant – Bereavement Services Job Ref: Cambridge 5259388 Pay Rate: Up to £14.44 per hour PAYE depending on experience Hours per week: 37 Monday – Fridays, normal working hours Role Length: This opening assignment is for 3-4 months City: Cambridge, Cambridgeshire This is based at Cambridge Crematorium - part time hours would be considered. The purpose of the role is to provide burial, cremation, and memorialisation services, providing a high quality, professional and sympathetic bereavement service to the recently bereaved; and to provide advice, guidance, and support to relatives. Candidates will need to have experience of working within a bereavement related service with the ability to demonstrate empathy towards members of the public. Key Responsibilities: Provide empathetic support and guidance to bereaved people through the complexities of statutory paperwork and documentation associated with burials, cremations, and commemorations. Advise funeral directors, members of the public and other stakeholders, providing a first class responsive and helpful service, resolving day to day issues creatively and sensitively and acting as a good ambassador of the Council at all times. Maintain high levels of customer satisfaction within the service. Undertake all administrate tasks as required to ensure the services are effective and running smoothly, Ensure work is carried out in accordance the Cambridge City Council policies and procedures and, statutory legislation, codes of practise and the ICCM Charter for the Bereaved. Book Burial, Cremations and memorial services, including the processing of payments. Undertake basic financial tasks to prepare accounts and income summaries, raise purchase orders. Responsible for the administration, positioning and installation in respect of the memorials, memorabilia and the memorial safety programme. Carry out minor repairs and maintenance, including cleaning of memorials. Operation and daily checks of vehicles. Carry out witnesses and unwitnessed scatterings of cremated remains and release cremated remains to families/ friends and Funeral Directors. Act as chapel attendant providing assistance as required to play music and visual images in chapel, using web-based multi-media systems, compact disk, recorded digital mediums and slide show presentations as provided, ensuring the needs of the bereaved are met during the funeral service. Display public information including the order-of-service and flower identification cards. Cleaning of customer facing and back of office areas, as per schedule and as required. Qualifications: Maths and English GCSE 9 Grade A - C or equivalent. Skills & Experience: Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation. The ability to form, build and maintain strong effective working partnerships with others including other team members, other Council staff and members of the public. Able to actively listen to and respond to customers sensitively and appropriately. Ability to deliver a strong customer focused approach to service delivery. Ability to travel between sites. Ability to drive council vehicles. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Full UK driving licence required for this role Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. “XI S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please