Key Responsibilities: Managing & improving the collections of their ledger. Allocating cash Sending copy invoices and statements Monitoring the shared inbox Communicate effectively with customers to resolve payment issues and disputes. Maintain and repair relationships with customers. Contribute to the team's objective of minimising the aged debt. Agree payment plans with customers. Competency using customer portals, creating clear process documentation for billing/CC. Liaising with other departments for smooth resolutions Profile Solid experience in Credit Control with relevant finance experience Experience working with a high-volume ledger. Confident with dispute resolution and providing recommendations. Strong communication skills Strong organisation & time management skills Enjoys and thrives off a challenge. Passionate about making a difference and delivering outcomes.