Job summary
An excellent vacancy has arisen for a Speciality PA in the Family Health Paediatric Admin Team based at the Nottingham Queens Medical Centre Campus.
Working as part of a team the post-holder will provide a high quality administrative service to consultants and their team. You will be a conscientious and enthusiastic team player with excellent organisational and communication skills, and be well motivated and reliable.
Main duties of the job
In addition to the summary you need to familiarize yourself with full Job Description and Person Specification documents attached.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Manage clinic schedules and patient attendance for your specialty, working closely with consultants and other stakeholder departments. Liaise with consultants regarding patient queries and be a key contact for consultants and other clinical staff. Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines. Typing of non-clinical letters as required. Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines. Establish and maintain patient admin systems/databases. Dealing with incoming mail, results/reports management. Attending/organising meetings, take minutes. Ensure RTT patient data quality is accurate. Assist in booking diagnostic testing MRI scans and inpatient sleep studies. Managing advice and guidance service on a rota basis with the other SPAs within the childrens department. To be responsible for ordering of new ventilation equipment, liaising with external manufacturers and the relevant departments in the Trust. To be responsible for assisting and signposting relevant community teams in the ordering of supplies and consumables for children with long term ventilation needs. To be responsible for the ordering and maintaining of consumable stock levels for the LTV service. Diary Management for Clinical teams. Communication link to directorate management team, regarding consultant leave/service issues. Telephone calls inbound/outbound relating to patients specific care, in a confidential manner. To support the Childrens LTV and Community Teams to develop and improve services offered to children and families across the regions of Nottinghamshire, Derbyshire and Lincolnshire. To support the team in the development and production of written information for parents and families. To provide clerical support, including the tracking and retrieval of patient notes, to the multi-disciplinary LTV team and community team. To assist in providing guidance and direction to new staff from an administrative perspective. To assist in dealing with incoming correspondence and facilitating prompt action on results/reports.
Person Specification
Training & Qualifications
Essential
1. 4 GSCEs or equivalent to include English and Maths
2. NVQ level 3 in administration or equivalent
Desirable
3. ECDL or equivalent ICT
4. RSA III word-processing/text processing or equivalent
Experience
Essential
5. Minimum of 2 years secretarial or admin experience
6. Audio typing experience
7. Minute taking experience
8. Experience in using Microsoft Office
Desirable
9. Knowledge of National RTT targets
10. Previous experience of working in the NHS
11. Knowledge of hospital IT systems, Careflow, Notis, Winscribe, Integra and Supply Chain.
Communication and Relationship skills
Essential
12. Must be able to clearly and accurately convey information verbally and in written format
13. Can complete letters, forms, reports & tables using computerised technology from information collected
14. Friendly and professional manner with maintaining confidentiality, sensitivity and empathy in communication with patients/colleagues
Desirable
15. Has ability to motivate, coach and mentor others within the team
Analytical and Judgement skills
Essential
16. Able to use judgement to make decisions in order to solve problems/enquiries
17. Works in line with organisational targets and objectives
18. Uses resources cost effectively
19. Remains calm and co-operative under pressure or in difficult and uncertain situations
Planning and Organisation skills
Essential
20. Demonstrates an ability to organise own work schedule
21. Manages time effectively and displays initiative
22. Ability to prioritise workload and work within prescribed deadlines
Desirable
23. Demonstrates an ability to delegate and organise work for others
Physical and other requirements
Essential
24. Frequent use of VDU equipment and sitting at a keyboard
25. Moving and handling of ventilator equipment
26. Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace