Company Description
Service Assistant - British Airways Lounge
Glasgow International Airport - Paisley
£12.60 per hour (access to overtime)
For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.
Whenever customers visit the BA Lounge, you’ll be there to provide them with excellent service. We are looking for next assistant to be an integral part of the team, providing a driven, hands on work ethic, a proactive nature, a great attention to detail. The sheer diversity of the role is what appeals to you as you may be involved in tasks from food preparation, to dealing with customers and washing up. Being part of a team is essential to you and your outgoing personality and enthusiasm ensures that we continue to deliver our high standards of service to our customers.
We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Come be a part of the food revolution!
Job Description
To provide a friendly catering service, performing a variety of manual tasks associated with food production and service in the lounge.
SPECIFIC RESPONSIBILITIES:
To assist in the preparation of food and snacks.
To keep the kitchen and lounge areas in a clean and tidy state at all times.
To provide a friendly, efficient and hygienic service to all passengers.
CLIENT SERVICE:
To ensure that passengers are given a prompt and efficient service and expectations are consistently exceeded.
To be passengers focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling passengers needs.
To project a willing and helpful attitude to customers; to seek the appropriate knowledge of food items sold through out catering areas and to keep areas and service counters clean and fully stocked.
PEOPLE:
To treat your team members at location as you would expect to be treated.
To co-operate with all team members and undertake duties in the kitchen / service areas as requested to ensure an efficient and effective service is delivered at all times.
HEALTH & SAFETY, FOOD SAFETY, THE ENVIRONMENT:
To attend food safety, health and safety and environmental training courses as required.
To rigorously follow the unit cleaning schedules.
Qualifications
Ideally have experience working within catering
Have good Health & Safety knowledge
Flexible with a can-do attitude, customer focused
Fun and enthusiastic
Demonstrate great attention to detail
Be a team player, and enjoy succeeding as a team
Possess great customer service skills
Have a flexible approach to work
Additional Information
THE GARNISH:
Bespoke training and development
Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.
28 days holiday, increasing with length of service
Apprenticeship (development journey) Opportunities
Discounts available on the high street shops, holidays, gyms and cinemas
Recognition Scheme
Wellbeing assistance
Free food provided while on shift
Flexible working arrangements
Pension
We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.
Ready to be fuelled?