At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
As a Project Manager at Optimizely, you’ll play a key role in driving the success of our Expert Services projects—from kickoff to completion and beyond. You'll be responsible for planning, executing, and delivering projects on time and within budget, while keeping stakeholders informed every step of the way.
Job Responsibilities
1. Independently lead end-to-end project planning and execution, including defining goals, strategy, staffing, scheduling, risk management, resource allocation, and deliverables.
2. Manage large, cross-functional project teams composed of internal and external stakeholders.
3. Ensure timely, high-quality delivery of projects within scope and budget.
4. Identify and resolve project-related risks, issues, and conflicts proactively.
5. Establish credibility and build trust with project teams and stakeholders, including C-level executives.
6. Set and manage stakeholder expectations throughout the project lifecycle.
7. Oversee the project change request process and facilitate approvals with minimal oversight.
8. Maintain accurate project documentation and agreements across all phases.
9. Collaborate with sales, managed services, customer success, support, and education teams to ensure successful project outcomes.
10. Report on project status, budget, and progress; recommend corrective actions when needed.
11. Actively contribute to internal process improvements and development within Expert Services.
Knowledge and Experience
1. 5+ years of project management experience across multiple methodologies.
2. Proven track record of successfully delivering multiple concurrent project workstreams.
3. Strong relationship management, client service, conflict resolution, and negotiation skills.
4. Exceptional presentation and communication skills—able to translate complex ideas into clear business terms for all levels, including technical and executive audiences.
5. Excellent organizational, planning, and time management skills; able to manage multiple priorities with high attention to detail.
6. Strong analytical ability to quickly assess business needs and collaborate with the project team for effective resolution.
7. Customer-focused, committed to delivering efficient service and support throughout the project lifecycle and beyond.
8. Strong collaborator with the ability to work effectively across departments and functions.
9. Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint, Outlook).
10. Fluent in English (written and spoken), in addition to native language.
11. Self-starter with a consistent track record, adaptability to change, and a positive, proactive attitude.
Education
Bachelors or higher equivalent.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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