Resident host concierge

The Resident Host is a brand ambassador for the Company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.

Role is 4 on 4 off (Day role)

Day Resident Host Services

* Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout

* building and amenity spaces and provide updates on progress.
* Provide daily point of contact for contractors.
* Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
* Assist Senior CRM with viewings and tenant inductions/check ins.
* Return any incorrectly addressed mail/parcels, if necessary.
* Obtain and record meter readings for residents, letting agent and Management.
* To undertake any administrative tasks as requested by Management.
* Ensure no smoking throughout the property is strictly adhered to.

* Site Security/Access Control
* Control access to the building and maintain security of the building and its customers.
* Always maintain position around the key entrance points unless on patrol or undertaking site

duties work.
* Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity

to police.
* Lone worker device in possession throughout shift
Site Maintenance