Senior DevOps Engineer
Location: Hybrid/Crawley (once a week)
Job Type: Permanent
Our portfolio of cloud-based real-time call and contact analytics software is delivered through our network of IT and telecoms partners around the world and we have over 7,000 active customer sites.
We are proud to have been recognised within the industry, winning the 'Best Analytics Platform' in the UC Awards 2020 and 'Best Call Management Solution' in the Comms National Awards 2020.
Akixi is part of the Cisco Partner Ecosystem and a member of the Cisco Solution Partner Program.
The Senior DevOps Engineer works to accelerate and automate the deployment of applications within production environments and ensures the continual improvement of all systems and processes that go into providing a robust and reliable SaaS product. They will be expected to understand the systems that they manage to a high technical degree and possess the ability to research any required topic to gain the information and confidence needed to complete a project.
The ideal candidate will be a passionate technologist with demonstrable skills in Linux and cloud systems. Research and recommend ways to improve automation, ease configuration, and reduce human error.
· Monitor, maintain, and optimise all aspects of our cloud infrastructure, and ensure service uptime, quality, monitoring, and reliability.
· Contribute expertise to identify options, risk, and potential operational issues.
· Manage the installation and configuration of solutions.
· Deploy and configure software applications and administer production systems.
· Monitor and troubleshoot system performance and security issues.
· Some OOH work will be required to maintain and upgrade production systems and to monitor the OOH critical ticket rota.
A degree or a specific set of credentials is not essential, but we do expect candidates to have a strong background in systems administration and DevOps with 5+ years of commercial experience.
Degree (BSc or BEng), or equivalent professional experience, in engineering, information technology, telecommunications, computer science or a related discipline, or equivalent practical experience.
· Good experience with DevOps engineering and team collaboration.
· Good experience in scripting, such as Python.
· Experience of installing, configuring, and troubleshooting Linux servers.
· Strong proficiency in the administration and scripting of Linux operating systems, preferably Red Hat.
· Extensive cloud platform experience, ideally with AWS and/or Azure.
· Hands-on experience with SQL database technologies, ideally PostgreSQL.
· Solid understanding of networking, security, and system monitoring
· Good general knowledge of Internet technologies and network fundamentals.
· Experience with monitoring and logging tools such as DataDog, or Prometheus.
· Experience with code deployment tools e.g. AWS CodeDeploy and Bitbucket pipelines.
· Experience with configuration management tools, such as SaltStack, Chef, or Puppet.
· 25 Days Holidays (increasing by 1 day for every year in service until 30 days) + 1 Day Birthday
· Pension
· EV salary sacrifice car scheme
· Training opportunities
· Private medical insurance included for the spouse as well