We are recruiting a Technical Aftersales Support Executive to support a manufacturing company based in Birmingham. The role will report into the National Sales Manager. We are looking for someone who will go the extra mile to help all their customers.
Our client is a global player in battery-powered equipment. We develop, manufacture and sell a wide range of outdoor equipment across various sales channels.
In the United States they are a market leader and are aiming to become a major player in Europe in a very rapidly developing market.
We are searching for a Technical Aftersales Support colleague to help support our customers. The role will be predominantly office based but we do operate hybrid working when possible. More details can be discussed at interview. The ideal candidate should be based in the West Bromwich/Birmingham and or surrounding areas. On occasion travel maybe required throughout the UK and Europe.
The main duties will be:
* Management of after-sales service requests from customers, be they resellers, distributors, professional users, Management and monitoring of warranties using available systems.
* Technical support for sales staff but also for resellers, distributors, end users and professional customers.
* Technical support for shop chains or DIY centres, in support and collaboration of the respective national or local representatives.
* Technical training of sales staff of distributors, specialized retailers or DIY store ...