At Vodafone UK Retail, it's our job to help customers get the most out of their tech, which is here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone. Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability, and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn’t just a buzzword; it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all, creating a workplace that is fully representative of the communities and customers we serve. Join our retail teams to be the friendly face of Vodafone, connecting with customers and helping them to get the most out of their technology, while providing an outstanding and memorable experience. What you’ll do To deliver a consistently brilliant shopping experience to every business customer, every time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customers' needs. Advocate the Vodafone brand Deliver your work operating within the current frameworks and processes of your team and department Provide informal guidance to support new team members Engage in line manager feedback/reviews Take ownership of personal development Undertake regular learning and development aligning with company and FCA requirements Adhere to company and regulatory policies and guidelines at all times Partake in Vodafone’s security vetting process whenever required Who you are Promote the store as the destination of choice for local business customers Deliver the best service on the high street to our business customers Have a deep knowledge of business customer requirements and the market Act as the store specialist for all business-related products Advocate our business products and services across the store team Generate business leads to business teams and prospect in the local business community Take ownership of the training and delivery of business offers and solutions to the store team Recommend suggestions to the Store Manager on improving customer service Act with good conduct, ensuring customers receive correct and relevant information Worried that you don’t meet all the desired criteria exactly? At Vodafone, we are passionate about Inclusion for All and creating a workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t align exactly, we encourage you to apply as you may be the right candidate for this role or another role. What we offer We believe that taking care of our employees is the key to their success. We offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. Our benefits package can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan, and share schemes. We take pride in supporting you at every stage of your career with top-notch learning and development tools and market-leading parental leave policies. Together we can Vodafone UK is regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.