Summary
Are you interested in people? Do you like variety in a job? Do you like being part of a team? We currently have an exciting position working at the very heart of a HR (people) team. This role is all about supporting a team of HR professionals to deliver a great experience to all employees across the business.
Wage
£19,000 a year
Training course
HR support (level 3)
Hours
Monday to Thursday 9am - 5.30pm Friday 9am - 3pm
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Effectively manage the HR inbox, as well as your own
* With guidance provide first-line support to employees and managers on policy and procedure
* Diary management including scheduling appointments and meetings
* Issuing of HR documentation including letters and contracts as directed by the HR team
* Maintain accurate electronic employment records securely and confidentially in line with GDPR
* Provide friendly and professional support to employees on general HR queries (e.g. annual leave, probationary periods)
* Assist with key HR processes such as onboarding new starters and processing leavers
* Support HR end-of-year processing, including pay review, total reward statements and annual leave
* Assist in maintaining accurate data inside our expenses and Learning and Development systems
* Provide HR statistics for reporting and tendor purposes as requested
Where you’ll work
3
Long Acres
Willow Farm
Castle Donington
DE74 2UG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BABINGTON BUSINESS COLLEGE LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
* HR Support Level 3
* Hands on training given onsite within the HR team at Castle Donington
* Remote one day a week learning provided by Babington College (this time will be away from the desk job)
Requirements
Desirable qualifications
Other in:
* Microsoft Office (grade Intermediate)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Analytical skills
* Team working
* Prioritisation
* Time Management
Other requirements
Interviews will take place on Tuesday 22nd April & Wednesday 23rd April