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Summary
Our International business has the exciting job of bringing our famous clothing, food and home products to over 32 million customers worldwide. Collaborating with our partner businesses, different countries and cultures, you'll work with colleagues around the world to help us reshape International as we know it.
Our ambition is to more than double International retail sales online, so there's never been a better time to join the department and make your mark as we continue to build inclusive and diverse relationships, and put the business and our colleagues at the forefront of every decision we make!
To ensure we offer the best possible service, we need great data & reporting to help us identify areas of success and opportunities to improve.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What you'll do
The Customer Insight & Reporting Analyst will join a new team responsible for setting up reporting processes and being the voice of our customers. The reports encompass a variety of metrics including, but not limited to, Medallia data, YouGov data, qualitative research and Euromonitor. The Customer Insight & Reporting Analyst needs to be a confident communicator who can influence stakeholders effectively, prioritise demands, and maintain a collaborative and positive work environment.
* Respond to and manage requests for customer insight through a variety of data sources. Proactively sharing key insights to aid the understanding and management of the M&S International business.
* Take ownership of weekly reporting ensuring we have a tight grasp of trends for the week as it unfolds by actively reviewing data, conducting deep dives and staying abreast of major activities across the business.
* Develop and implement a prioritisation framework to deal with different requests from teams that they interact with and collaborating with stakeholders to understand insight needs and translate them into actionable reports.
* Ensure insights are easily accessible and logically organised within the International Customer Insight hub.
* Identify and address potential issues or bottlenecks in the insight delivery process as early as possible.
* Foster a collaborative and supportive team environment to enhance productivity and morale.
* Continuously seek opportunities to improve insight processes and methodologies to speed up repetitive tasks.
Who you are
* The ability to communicate effectively and work collaboratively with colleagues at all levels.
* Excellent analytical and problem-solving abilities - someone who can spot trends quickly and shift focus to the most important insights.
* Strong proficiency in PowerBI, Excel, experience with data visualisation tools and previous experience working with Medallia data, YouGov data, qualitative research and Euromonitor.
* Proficient in SQL coding and an understanding of best practices with respect to building efficient reporting and analytics that blend data from multiple sources.
* Python coding skills will be advantageous, albeit not essential.
* Ability to prioritise and manage multiple demands effectively with strong communication skills, capable of setting expectations and providing clear updates supported by PowerPoint summaries.
* Collaborative approach to working with stakeholders and team members across M&S International, franchise partners and beyond.
* Ability to work under pressure and manage high-demand situations.
* Familiarity with Marks & Spencer data systems and reporting requirements is highly desirable.
Everyone's Welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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