JOB PURPOSE
Department/Business/Location:
Workshop/ Crawley Volvo
Reports to: Workshop Controller and Aftersales Manager
Direct Reports: N/A
* Potential annual bonus of £25,596
* State of the art facilities
* Manufacturer training programme
* Industry leading onboarding and induction programme
* 25 days annual leave plus Bank Holidays
* Company pension
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
* Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required.
* Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
* Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
* Ensure all work is carried out observing safe working practices of self and others.
* Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
* Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor.
* Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
* Complete vehicle health checks and CitNOW video in a timely manner (or equivalent)
* Ensure that workshop housekeeping standards are always maintained including the use of special and personal tools.
Skills & Requirements
Essential
* Relevant City & Guilds, BTEC or NVQ accreditation
* Competency in numeracy, literacy and IT.
* Energy and enthusiasm.
* Full UK driving licence.
* Smart appearance.
Experience
Desirable
* Relevant manufacturer experience and training.
* Main dealer experience
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