Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.
Duties and tasks will include:
Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
Maintain customer relationships by building rapport and ensuring a high level of customer satisfaction.
Conduct customer satisfaction surveys post-delivery or service and follow up on feedback.
Assist the sales team with preparing and sending small quotations and managing follow-up communications.
Support the Sales Order process, including creating Sales Orders, Purchase Orders, and tracking orders through to delivery and invoicing.
Maintain and update CRM records, ensuring customer data is accurate and up-to-date.
Assist the Office Manager with administrative tasks such as invoicing, credit control, and expenses management using Xero finance system.
Approve supplier invoices and manage office supplies, including stock levels for stationery and product inventory.
Manage central email inboxes, ensuring emails are dealt with promptly or forwarded to the relevant person and filed appropriately.
Support the HR function by maintaining employee records, including holiday and absence records.Candidates welcome to apply for the role will have the following:
Minimum 1-year experience in sales order processing or a similar administrative/customer service role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
Excellent phone manner and communication skills, both written and verbal.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Experience with Xero or similar accounting software is desirable.
Ability to work independently and as part of a team, demonstrating initiative and proactive problem-solving skills.Hours of work are Monday to Friday 9am to 5pm.
Parking is available.
INDLS