Main area Adult Services Community Treatment Team Grade Band 2 Contract Permanent: Will be required to cover other local bases to meet service needs
Hours Part time - 22.5 hours per week (Monday - Wednesday, 9am - 5pm)
Job ref 263-CCG25-053-HN-A
Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Employer type NHS
Site Plessey Centre
Town Blyth
Salary £23,615 pro rata per annum
Salary period Yearly
Closing Today at 23:59
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
An exciting opportunity has arisen for a part-time Administration Assistant / Receptionist to join our Adult Community Treatment Team. The role will primarily be based at the Plessey Centre in Blyth, though the post holder will at times also be required to travel to other local bases, including West Farm House in Cramlington. Travel expenses will be paid where appropriate and in line with Trust policy.
Main duties of the job
The post holder must be able to use own initiative, work under pressure, uphold confidentiality, keep to strict deadlines and have excellent organisational, interpersonal and communication skills. You will undertake a variety of duties including taking incoming calls, dealing with day to day queries, updating patient information system (RiO), sorting incoming/outgoing post, completing work from a shared inbox/work tray and reception duties, covering reception, all under the direction of the Administration Team Lead.
The post-holder will be based in main reception, greeting clients, answering calls and providing administrative support to the clinical team as required. Responsibilities will include taking accurate messages, responding to queries, reporting jobs to estates, ordering supplies as required, working from a shared inbox, arranging appointments and meetings, typing letters and reports, note-taking at meetings, updating client details and maintaining our patient information system.
Person specification
Qualifications
* General level of education to O-Level/ GCSE or equivalent A-C grade
* Other English / Maths basic skills qualification
Skills and Knowledge
* Working knowledge of Microsoft applications, including e-mail communication
* Able to input data accurately and efficiently.
* Undertake repetitive tasks whilst maintaining attention to detail.
* Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
* Demonstrates good customer care skills at all times.
* Good working knowledge of office procedures.
* Good organisational and planning skills using own initiative.
* Working knowledge of RiO
Experience
* Admin experience within a team, min 1 year
* Ability to uphold confidentiality at all times.
* Able to prioritise and plan own workload.
* Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
We welcome your application.
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