Customer Support ExecutiveWALTON ON THAMES £25,000 -£30,000Job role: Our client is looking for a Customer Support Executive join their team. The company is passionately committed to providing friendly, expert and outstanding value and design, and communications solutions. Job tasks:
* Provide accurate and timely estimates to fulfil client briefs
* Ensure specifications are clearly understood prior to quoting
* Liaise with Account Managers and Clients to clarify requirement as necessary
* Obtain prices from suppliers for outside work to be included in estimates, eg to
obtain the most competitive price
1. Fully utilise estimating and production software
2. Book in jobs, ensuring accurate job instructions
3. Prepare client files and obtain proof approval
4. Ensure jobs are produced in the most economical way
5. Ensure the job production schedule is adhered to and deadlines are met
6. Liaise with sub contractors and suppliers
7. Ensure quality standards are maintained throughout production
8. Respond to customer queries
9. Ensure value production options are explored for clients
10. Ensure value returns for Company
11. Liaise closely with the Account Managers and clients, ensuring optimum conversion rates
12. Contribute positively to the effectiveness of the team
13. Maintain close contact with customers...