Digital Transformation Change Lead
* Full time
* Contractor Agency
* Office Based
* Posted on 11 April 2025
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
In this pivotal role, you will spearhead the implementation of AgentAssist, ensuring seamless integration and maximum utilisation across all agent teams. You will leverage your business acumen to identify and capitalise on commercial opportunities, driving strategic initiatives that align with our long-term business vision. This role involves leading workshops, coordinating training, and driving change management initiatives to enhance agent performance and customer satisfaction, ultimately contributing to our competitive advantage and market growth.
Responsible for providing technical expertise in managing and optimising cloud resources, focusing on cloud waste reduction and enabling internal teams. This role involves implementing cloud cost-saving measures, collaborating with the FinOps Specialist, documenting processes, supporting training, and ensuring a smooth handover to the internal FinOps team.
Join Our Team as a Solution Architect at Capita Ireland within our CE division! Capita Ireland is experiencing dynamic growth, and we are thrilled to offer an exciting opportunity for a talented Solution Architect to join our senior management team. This pivotal role is at the heart of our growth strategy, playing a crucial part in developing and expanding our business with both new and existing clients.
As a Technical Support Specialist with French/Customer Service Agent with French at Capita, you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.
Find out what it’s like to work at Capita, from our range of benefits to our employee network groups.
Learning and development at Capita is about giving you the right environment, opportunities and support to excel and grow.
Have a query? Head over to our frequently asked questions where you’ll find everything you need to know about Capita.
#J-18808-Ljbffr