Communications Operator - NHS
Our client, a large NHS organisation, requires an additional Communications Operative to work as part of a team operating an IT technical console, responding to calls, monitoring alarms (both medical and service), and activating emergency procedures. This role is essential to ensure that services, including the implementation of emergency and medical procedures, alarm monitoring, and helpdesks, are maintained throughout the 24-hour operation. This requirement is for someone to cover the night shift, 4 days per week from 10 PM to 8 AM.
The communications staff are required to operate various computerised systems where IT skills are necessary, to manage all departmental communication systems, and to undertake all Telecoms clerical duties. The post carries considerable responsibility, with information being complex, sensitive, and extremely confidential. Efficiency, accuracy, and a first-class caring attitude are required at all times.
Role Overview:
- Manage the internal emergency communications in the trust centre and be fully conversant with all hospital emergency procedures.
- Alert the appropriate team/personnel and accurately record all emergency calls/incidents.
- Deal with emergency procedures which may include cardiac arrests, trauma, medical emergencies, acute strokes, obstetric emergencies, major obstetric haemorrhages, neonatal, paediatric emergencies, and fire, in line with agreed protocols and Trust procedures.
- Operate the internal bleep system for emergency team calls and non-emergency calls, including test calls, in line with Trust policies and procedures.
- Provide advice to staff on using the Trust's telephony services, including the use of bleeps, radiopagers, and telephone features.
Skills Required:
- Previous telephone-based role experience with excellent communication skills.
- IT knowledge of Outlook and general excellent IT skills; ideally, candidates should have experience working in a similar NHS environment or managing multiple support calls and some experience of medical terminology.
- Competent to operate and program the bleep system.
- Competent to dispatch appropriate teams in response to emergency calls received.
- Competent to invoke/operate a fallback bleep system should the main system fail.
- Previous experience in office systems/environment.
This is a contract position for 6 months plus.
Note: This position covers the night shift from 10 PM to 8 AM, 4 shifts per week.
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