The Retail Transformation team is a new and exciting area, which is responsible for managing and delivering successful end to end change aligned to the Nationwide Strategy through Retail teams.
We work closely with a wide range of stakeholders from across Nationwide on a variety of deliveries. Everything we do has a direct impact on Nationwide’s success whether as a result of improving service offerings, enhancing processes or mitigating risk - in this team you will make a direct difference to our customers and employees.
In this role you will lead medium and large business change deliveries throughout the full change lifecycle. You’ll ensure that end to end change is effectively delivered across Retail at the required pace and standards, implemented in a considered and controlled manner, fully realising the benefits and outcomes of change.
The role will sit in the newly created Retail Business Services transformation team bringing business services teams together to provide business critical services across all of Retail whether in Service, Operational or Product areas.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
* Working with Senior Change Managers you will lead end to end change projects and will be responsible for a sub-portfolio of projects, delivering into all Retail teams across the Society from the Branch Network, Telephony and Digital, through to Fraud, AML, etc.
* You will use strategic and business insight, business change expertise and your strong network of relationships to influence the delivery and outcomes of this portfolio of change.
* You will matrix manage Change Consultants through their projects, providing clear direction and supporting their development
* You will build and manage key stakeholder relationships from across the business and influence those contacts to deliver the service and outcomes required.
* You will follow the appropriate governance framework and ensure you identify and mitigate risks and issues that could impact the engagement of our colleagues and be detrimental to our members, escalating as appropriate. You will use Jira and Confluence to track and report on your projects.
* You will also have responsibility for identifying, validating and measuring the outcomes and benefits of change. Acting as an ambassador for Change Delivery and Performance you will champion the customer (internal and external) as part of change delivery.
* Support and lead the design and implementation of processes, compliance with FCA and other relevant regulatory and legislative requirements, whilst ensuring clarity, accessibility, operational effectiveness and consistency with the Society’s strategy and risk appetite.
About you
* Have a track record of delivering projects, ideally within a change management role. You will have experience of end-to-end change management.
* Possess strong influencing and collaboration skills, building relationships with stakeholders across the business at all levels.
* Proven ability as a confident communicator who can build, maintain and influence senior stakeholder relationships.
* Proven expertise in applying project and business change management principles / methodologies and the governance required, alongside understanding their application within Nationwide.
* Experience of working in a fast-paced environment and flexibility to move from one project delivery to another.
* Experience matrix managing or leading people to deliver great outcomes
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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