Job Description Were currently seeking a diligent and detail-oriented Service Administrator to join one of our highly successful clients based in Stoke-on-Trent In this role, youll be instrumental in ensuring seamless operations through Supplier Relationship Management (SRM), planning, scheduling, and coordinating works. Working closely with service and engineering teams, you will help drive efficient workflows and administrative excellence. This is a Full-Time, Permanent position What youll be doing Order Processing Process orders via email or phone, ensuring accuracy in the CRM Client Interaction Respond to client queries and gather missing information Record Management Keep sales and customer records up to date Feedback & Communication Share customer feedback with teams; handle calls and messages Engineer Coordination Prepare service documents and highlight any remedial needs Appointment & Quotation Management Schedule services, invoice completed work, and draft quotations Documentation Upload quotations and manage SRM files Support & Development Take on ad hoc tasks and help grow the role Hours Monday-Friday 8am-4pm OR 9am-5pm Pay £25,000 per annum Skills/Experience Required Proven experience in an administrative role ideally within an engineering or manufacturing environment A valid UK driving licence is essential Strong communication and interpersonal skills Excellent knowledge of MS Office and the ability to learn company-specific software if required Ability to manage client relationships and expectations effectively Excellent organisation and prioritisation skills, with the ability to adapt to urgent tasks Strong customer service orientation Ability to multi-task effectively and adhere to deadlines Benefits Company pension 33 days holiday (including bank holidays) Training provided Free on-site parking Day shifts No weekends Flexible working Birthday taken as paid leave Growing business with opportunities for progression Company healthcare scheme Essential All applicants must have the legal right to work in the UK (sponsorship not provided). All applicants must be able to commute to Stoke-on-Trent. What to do next If youre interested in this role, please apply and we will be in touch Modus Personnel are acting as an employment agency on behalf of our client.