Job summary We are looking for a motivated individual to deliver a high quality debt recovery service. The role is for a committed debtors officer to work alongside our Team Leaders and Managers to provide an efficient and confidential service for our Clients. ELFS Business Services are a business division of Lancashire Teaching Hospitals NHS Foundation Trust and are committed to providing the highest quality financial services to our NHS clients. You will use your own initiative to plan your work load, chase outstanding debt effectively. using excellent negotiation, diplomacy and interpersonal skills to achieve the best results for our clients. The post will be based at ELFS Business Services - Darwen and offer a hybrid working solution once all training is complete. Main duties of the job You will provide assistance to the Deputy Credit Controller by raising invoices, chasing outstanding debts and maintaining specific aspects of the computerised Credit Control database. You will require excellent keyboard and listening skills to undertake significant input duties alongside conducting verbal communications over the telephone regarding repayment of outstanding debt You will be expected to plan your own workload and work to specified timetables as delegated by the Deputy Credit Controller About us ELFS Business Services are a business division of Lancashire Teaching Hospitals NHS Foundation Trust providing high quality financial services to our clients. The Accounts Receivable team provide a high quality debt recovery service. We as a team are a pleasant and friendly team and work well together to promote best practice. We provide a full training package and encourage a positive work/life balance for improved health and wellbeing of our team members Date posted 19 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 438-PB2552 Job locations ELFS Business Services Commercial Road Darwen BB3 0FG Job description Job responsibilities Ensure the accurate and timely input of debtor invoices Maintain full and accurate records of all transactions. Responsible for receiving, reviewing, interpreting and responding professionally to queries received from Client organisations and customers, using knowledge and expertise Provide debt recovery service, by chasing outstanding debts via telephone/written/electronic communications Liaise with customers to agree payment plans providing empathy and understanding of the customers financial situation, monitoring their activity each month to ensure payments are made as agreed Use initiative to resolve any complex queries arising and communicate solutions effectively, escalating issues to the team leader as appropriate Filing source documents in accordance with departmental procedures, ensure material is easily retrievable by appropriate staff members to assist with resolving any queries that arise Use computer applications to create spread sheets for use while recovering outstanding debts, extracting, analysing, manipulating and interpreting information Support the production of debt recovery information for Internal Auditors Support the team leader with the training of new staff members, new staff members will shadow the experienced Debtors Officer until competent in the task Suggest improvements to working practices Please see attached job description and person specification for more information about this role within ELFS Business Services Job description Job responsibilities Ensure the accurate and timely input of debtor invoices Maintain full and accurate records of all transactions. Responsible for receiving, reviewing, interpreting and responding professionally to queries received from Client organisations and customers, using knowledge and expertise Provide debt recovery service, by chasing outstanding debts via telephone/written/electronic communications Liaise with customers to agree payment plans providing empathy and understanding of the customers financial situation, monitoring their activity each month to ensure payments are made as agreed Use initiative to resolve any complex queries arising and communicate solutions effectively, escalating issues to the team leader as appropriate Filing source documents in accordance with departmental procedures, ensure material is easily retrievable by appropriate staff members to assist with resolving any queries that arise Use computer applications to create spread sheets for use while recovering outstanding debts, extracting, analysing, manipulating and interpreting information Support the production of debt recovery information for Internal Auditors Support the team leader with the training of new staff members, new staff members will shadow the experienced Debtors Officer until competent in the task Suggest improvements to working practices Please see attached job description and person specification for more information about this role within ELFS Business Services Person Specification Qualifications and Education Essential GCSE Maths & English Grades A - C or equivalent qualifications Desirable Studying towards a business qualification Knowledge and Experience Essential Experience of Accounts Receivable Experience of computerised financial systems Experience of working within an Accounts Department Desirable Knowledge of Microsoft office applications Awareness of NHS finance policies and procedures Experience of working within NHS finance Person Specification Qualifications and Education Essential GCSE Maths & English Grades A - C or equivalent qualifications Desirable Studying towards a business qualification Knowledge and Experience Essential Experience of Accounts Receivable Experience of computerised financial systems Experience of working within an Accounts Department Desirable Knowledge of Microsoft office applications Awareness of NHS finance policies and procedures Experience of working within NHS finance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust Address ELFS Business Services Commercial Road Darwen BB3 0FG Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)