Join Our Client's Team as a Customer Support Administrator!
Location: Outskirts of Hassocks - must have access to a car due to the office location
Salary: £25,000 - £26,000
Hours: Monday - Friday, 37.5 hours per week
Are you a people-person with a knack for customer service? Our client is on the hunt for a Customer Support Administrator to join their vibrant team. This exciting opportunity allows you to shine and make a real impact by delivering top-notch customer experiences and driving a growing company's success! You'll be part of a dynamic environment where your contributions are valued and your career can flourish.
Why This Role Is For You:
* Make a Difference: Be the go-to person for customers, making their day with your stellar service.
* Fantastic Culture: Work in a lively, fast-paced setting where no two days are the same.
* Growth Opportunities: Learn, grow, and advance your career with a company that values your potential.
What You'll Do:
* Answer Calls & Emails: Be the friendly voice and helpful hand for customer inquiries.
* Build Relationships: Connect with customers, understand their needs, and offer tailored solutions.
* Manage Records: Keep detailed records of customer interactions.
* Upsell & Cross-Sell: Spot opportunities to introduce customers to new products and services.
* Team Collaboration: Work with your team to solve complex customer issues.
* Stay Informed: Keep up with product knowledge to provide accurate info.
* Deliver Excellence: Follow company policies while ensuring outstanding service.
What You Bring:
* Experience: Previous customer service experience in an office setting.
* Skills: Top-notch communication, interpersonal, and problem-solving skills.
* Attributes: Positive attitude, calm under pressure, and quick-thinking.
* Tech-Savvy: Comfortable with CRM systems and proficient with computers.
* Logistics: Must be a car driver due to the office's remote location.
What's In It for You:
* Competitive Salary: Earn £25,000 - £26,000 with regular performance reviews.
* Training & Support: Comprehensive training and ongoing support for your professional growth.
* Inclusive Workplace: A supportive environment where your contributions are valued and you get to work for a growing organisation.
If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team!
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