Job Reference
HK/03
Location
Leeds, UK
Function
Business Services
Status
Full Time
Job Type
Permanent
About the Team
The Client Operations Administrator will provide a fundamental service to fee earners across the business, as part of the newly created Client Operations Team which sits within Business Services (Newmark GE Services LLP). The new team will oversee, manage and action all firmwide onboarding and invoicing across rating, advisory/consultancy and agency/transactional services. This role will have a firmwide remit and in time may become a SME in a particular work type.
Main Responsibilities
1. Ensure all invoices are drafted and finalised in a timely manner
2. Ensure all jobs are added to the client management system within 7 days of instruction
3. Support the Client Operations Team Leaders & Manager by ensuring work is completed to a high standard.
4. Support Team Leader by following up with fee earners and advising on expectations, requirements and process for onboarding and invoicing.
5. Ensure you remain compliant for internal and external audits.
6. Deliver a positive experience to the business during the onboarding and invoicing phase.
7. Ensure you maintain regular communication with our compliance team to support the onboarding process.
8. Supporting the credit and re-issue process.
About You
1. Excellent knowledge of the firm’s systems or equivalent systems
2. Excellent communication skills
3. Ability to follow the onboarding process from start to finish
4. Ability to liaise with all levels across the business
5. Highly organised with the ability to manage your time
6. A high level of attention to detail and comfortable working within processes
Salary and Benefits
1. Salary: competitive based on market and professional experience
2. 26 days’ holiday per year, plus Bank Holidays and extra days at Christmas and New Year
3. Pension – We match your contributions up to 8% (after initial probationary period)
4. 26 weeks full maternity pay
5. 6 weeks full paternity pay
6. Private Medical Insurance with Vitality
7. 1 paid volunteering day per year to help give back to our local communities
8. Performance related staff profit share scheme
9. Wellbeing allowance which can be used for either physical or mental wellbeing activities
10. Access to Peppy for you and your partner – Support through underserved areas of health that fall through the gaps all too often – menopause, fertility, having a baby and men’s health
11. Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva
12. Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates
13. Interest Free Season Ticket Loan
14. Interest Free Rental Deposit Loan
15. Group income protection scheme
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