Internal Sales Advisor | Oadby Plastics Cannock £24,000 - £30,000 per annum, depending on experience Oadby Plastics is a plastics manufacturer that prioritises its employees and sustainability, with over 50 years of experience. At Oadby Plastics, employees are valued and invested in, with the company providing a positive work environment where everyone can feel supported and empowered. Oadby Plastics Cannock Office is located in Staffordshire, situated just off the A5/M6 Toll on Gallon Park, not too far from our Leicester Head Office on Braunstone Frith Industrial Estate. Our additional branches and sister companies are dotted all over the UK to provide our customers with the best service possible. About the role: We are looking for someone to join us as an Internal Sales Advisor who operates as part of a motivated sales team, providing a critical role as the first point of contact for our valued customers. Supplying essential product advice, availability and pricing information whilst delivering end-to-end sales functions with a solution-based approach, building strong and sustainable customer relationships to achieve and maintain customer service excellence in line with company goals and values. Answering incoming enquiries via telephone and email Processing orders and quotations Negotiating prices and terms where necessary Work as part of a team developing and maintaining strong relationships with established customers Understanding customer requirements to effectively sell our full range of products and services Managing accounts to set budgets, monitor performance and maximise spending potential Processing orders, and liaising with third parties to ensure requirements are met Using CRM to understand and record important / concise account information Solving problems and applying logic when handling conflict Achieving set monthly team sales targets Liaise with all departments to professionally meet customer demands What experience do you need to have: Previous experience in sales order processing, customer account management or customer service is essential An understanding of plastic products or the industry would be highly advantageous, however not essential Excellent communication and negotiation skills would be beneficial Knowledge of Microsoft Office packages and a computerised system for stock, sales and customer data would be desirable Good arithmetic and an understanding of percentages would be valuable for the role Benefits to include: Company bonus scheme Free car parking Enhanced Maternity & Paternity Long service awards 30 days holiday (inclusive of bank holidays) rising with length of service Training and development opportunities Wellbeing benefits: Employee Assisted Programme, 24-hour GP access, Charity events/fundraisers We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process, and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stage if required. You may also be interested or have experience/skills in the following: sales, customer service, orders, sales advisor, account management Please submit your CV without delay to avoid disappointment; we may close vacancies prior to the published closing date if we receive a sufficient number of completed applications. For any candidates being recommended by our current employees, you must apply directly through our website, and stipulate the referring employee. Department Sales Contract type Permanent Hours Monday - Friday, 8:30am - 5:00pm Salary £24,000 - £30,000 per annum, depending on experience Benefits • Company bonus scheme • Free car parking • Enhanced Maternity & Paternity • Long service awards • 30 days holiday (inclusive of bank holidays) rising with length of service • Training and development opportunities • Employee-Assisted Programme • 24-hour GP access • Charity events/fundraisers