This role involves leading and energising site teams to ensure operational excellence, security, customer satisfaction, and compliance across all areas of airport parking operations.
Client Details
My client based Gatwick are a Park & Ride service with shuttle buses running every 20 minutes to Gatwick Airport. They provide 24/7 secure parking, electric charging points, and online booking for convenience.
Description
Lead and energise the site teams to deliver operational excellence across all areas of the operation. To maintain security, customer satisfaction, Team management, Fleet compliance and maintenance, and site standards.
Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, Transfer bus schedule and maintenance. Customer Journey.
Maximise productivity and cost through review of process and regular review of customer arrival and departure patterns.
Handle customer escalations both in-person and over the phone. Be confident in CCTV review and customer interaction.
Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures and to support colleague growth and development ensuring a solid succession plan
Create and manage staff schedules, cover holiday requests, manage request across the team in a fair and pr...