Key tasks Lead the clinical audit programme and provide assurance of the quality and safety of the services provided by the Trust. Lead and develop the Trusts quality strategy and agenda. Work with the Clinical Lead (Matron) and other clinical managers to develop clinical guidelines, policies and procedures relating to the clinical services provided by the Trust. Use expert knowledge, practice and critical judgement skills to continuously seek to identify and develop areas where current practice could be modified to improve patient outcomes. Oversee complaints and investigations monitoring the implementation of action plans agreed as a result of complaints or incidents. Implement systems to collect and review patient and user feedback, identifying relevant actions to continually improve patient and user experience. Produce and share the annual Quality Account for the Trust. Attend various meetings/committees, in order to provide specialist knowledge on patient safety and provide assurance.