TRANSPORT PROJECT OFFICER
6 MONTHS INTERIM CONTRACT
HYBRID WORKING AVAILABLE
OFFICE BASED IN HOUNSLOW
£20.00PHR UMBRELLA RATE
PURPOSE OF ROLE:
* Logging and managing of responses to a range of enquiries within the CXM, such as: Casework (Members & MPs), Freedom of Information requests (FOI), Environmental Information Regulation requests (EIR), Formal Complaints (both Stage 1 and Stage 2) and Ombudsman enquiries.
* To respond to a range of enquiries within the Traffic, Transport and Parking inboxes.
* To provide effective and efficient business support services for the Traffic, Transport and Parking Team.
KEY ACCOUNTABILITIES:
* Effectively manage and deliver casework and in line with agreed timeline.
* Deal with customer’s comments and complaints via our inboxes and resolve them to avoid escalating any further.
* Lead on taking administrative tasks including processing applications for Street Parties and Disabled Bay applications.
* To arrange provision of all service area purchasing and delivery of goods. In depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies.
* Skills and knowledge to use and manage ICT systems to support all TTP services providing information to support managers and responding to customer enquiries.
* Ensure the quality standards of correspondence are at a high level.
* Provide advice and support as and when required.
* To work with other services across the division such to provide smooth functioning of administration and support of the service, and to provide cover when required