Posting on behalf of our client: CARP DRAWS UK Limited
Job Overview:
As the Operations & Web Management Specialist, you will oversee the operational and logistical aspects of our carp fishing competition business. This role involves maintaining our comeptition site (training can be given), ensuring smooth competition processes, handling customer enquiries, and managing administrative tasks such as finance tracking and prize distribution.
Key Responsibilities:
Website Management: Add new competitions to our WordPress website, including updating product specifics and uploading graphics. Ensure that all pages are up-to-date and running smoothly. (training can be provided)
Prize Selection & Ordering: Help choose prizes based on customer preferences, calculate competition odds, and set ticket prices. You will also manage the process of ordering prizes, speaking with suppliers, and handling customer inquiries regarding prizes.
Record Management: Keep accurate records of all competition winners on our WordPress system and ensure that customer information is kept up-to-date.
Customer Orders: Communicate with winners to organise prize orders and ensure smooth delivery, following up with customers as needed to provide updates.
Financial Management: Record receipts and bills in Xero accounting software, manage payments for prizes using the company bank card, and ensure accurate financial reporting.
Text & Email Campaign Coordination: Support customer communication by ensuring that important updates and promotional campaigns are sent out via email and text. Collaborate with the Marketing Specialist for aligned messaging.
Skills Required:
* Proficiency in WordPress for website management, although training can be given
* Basic financial administration skills (Xero).
* Exceptional organisational skills to manage customer information and prize logistics.
* Strong attention to detail and communication skills.
Pacakge negotiable for the right person. Hours are flexible, and evening hours will be required to host lives streams on facebook. Full-time and part-time considered. Hybrid, or work from our office in Stowmarket