Summary
We are in search of an apprentice to become a valuable and integral member of our team. The core function of this role is to provide customer support, coordinate bookings, and assist with office administration to ensure the smooth operation for Ellison's School of Motoring.
Wage
£14,329.90 a year
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Customer service practitioner (level 2)
Hours
The role is Monday to Thursday from 10:00 - 18:00, and Friday from 10:00 to 17:00.
36 hours 30 minutes a week
Possible start date
Tuesday 22 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Responding to enquiries from the public via text, Facebook messages, email, phone, and in-person visits.
* Liaising with driving instructors and managing new bookings in the diary system.
* Scheduling driving tests and theory tests.
* Updating instructor statements and recording payments received.
* Performing general administrative tasks such as copying, filing, and record-keeping.
* Assisting with general office duties to support the smooth running of the business.
Where you’ll work
17 Knights Road
Chelston Business Park
Wellington
TA21 9JH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRIDGWATER AND TAUNTON COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Analytical skills
* Team working
* Professional telephone manner
* Time keeping skills
* Aptitude for Microsoft Word