What will I be doing?
Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small.
This will involve:
* Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
* Making sure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
* To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
* Manage branches priority list, making recommendations where/when necessary.
* Promote our services, support the retentions team during upselling campaigns.
* Management of the region's aged debt, on stop list and liaising with affected customers.
* Liaise with functional departments that may impact customer relations/retention.
* Recognise where customers may be at risk and upselling opportunities within the regional portfolio.
You'll manage the three-month handover of accounts from FSE to the retentions team and we'll need you to keep up to date with current costs and prices required for collection services, so you can better support the retentions team and customer, strengthening the relationship with SUEZ by coordinating regular contact with the customer by means of newsletters and territory management.
What are the Requirements?
* Excellent communication skills
* Formidable customer service experience and skills
Who we are
At SUEZ, the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. We can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services.
We thank our people for all they do with development opportunities, wide-ranging benefits, and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.
#J-18808-Ljbffr