Job summary YOU MUST HAVE AN ADMINISTRATIVE AND CLERICAL BACKGROUND TO APPLY FOR THIS POST The Department of ENT at Freeman Hospital has an exciting opportunity for an enthusiastic, organised and motivated individual to join it's existing team of patient focused, friendly and professional Medical Secretaries. The role involves working closely with Surgeons, Junior Doctors, Nurse Practitioners, and other associated health professionals such as Speech and Language Therapists and Audiologist. Interview Date: 11 April 2025 37 hours 30 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job The postholder will be required to provide an efficient secretarial service to the clinicians and their teams within the Head and Neck Tumour Group. This will include audio typing, and other kinds of letter production, as well as fielding patient queries over the telephone, contributing to diary management, waiting list and clinic management. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, and must have an organised approach to work. The role has lots of variety and ad-hoc demands, and the postholder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. About us Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 28 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number TEMP_500 Job locations Freeman Hospital 317 01 Freeman Hospital NE7 7DN Job description Job responsibilities Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists Communicates with patients regarding appointments and admissions at the request of the medical team Provide cover for Team Leader within your administration team as required Cover Clinical Administrator posts Trust wide as required. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists Communicates with patients regarding appointments and admissions at the request of the medical team Provide cover for Team Leader within your administration team as required Cover Clinical Administrator posts Trust wide as required. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification Qualifications & Education Essential Level 3 qualification in administration or equivalent/relevant experience in administrative role(s) English qualification at Level 2 (GCSE Grades 9-4 or A-C, or Functional or Key Skills at Level 2) Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1 Knowledge & Experience Essential Experience of secretarial/administrative procedures Desirable NHS Administration/Secretarial experience Working Knowledge of NHS Systems e.g. eRecord, System One Knowledge of medical terminology Skills & Abilities Essential IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint Advanced keyboard skills including a high standard of word processing skills Excellent communication skills Ability to work without direct supervision Ability to manage time effectively and work on own initiative Ability to accurately input, collate and present information Values I Behavioural I Attitudes Essential Understanding of confidentiality Person Specification Qualifications & Education Essential Level 3 qualification in administration or equivalent/relevant experience in administrative role(s) English qualification at Level 2 (GCSE Grades 9-4 or A-C, or Functional or Key Skills at Level 2) Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1 Knowledge & Experience Essential Experience of secretarial/administrative procedures Desirable NHS Administration/Secretarial experience Working Knowledge of NHS Systems e.g. eRecord, System One Knowledge of medical terminology Skills & Abilities Essential IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint Advanced keyboard skills including a high standard of word processing skills Excellent communication skills Ability to work without direct supervision Ability to manage time effectively and work on own initiative Ability to accurately input, collate and present information Values I Behavioural I Attitudes Essential Understanding of confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Freeman Hospital 317 01 Freeman Hospital NE7 7DN Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)