ANNA Money is a business account and admin assistant. A lot of our customers are new to the business world, so we offer 24/7 support to help them grow their business from the ground up.
Our aim is to provide legendary customer service to all businesses, big and small. The Financial Crime circle has a big role in this.
We’re going through a period of rapid growth and we need naturally curious and insightful people to join our expanding team. If you’re looking for a new opportunity in an exciting FinTech company, send us your CV today!
Role requirements
* A good understanding of the MLRs 2017/19 and PSD II Client Due Diligence (CDD), Know Your Business (KYB), and Transaction Monitoring (TMX) principles and how these protect ANNA from bad actors and impact the awesome ANNA customer journey. You’ll be working with cutting edge technology and friendly colleagues to help new and existing customers at account opening stage and in event driven and periodic reviews.
* Collaboration know-how. You’ll work with the wider compliance team, analysing and escalating any risks you identify, consistently acting as an ambassador for training and guidance to other areas of the business on FC issues.
* Analytical skills and a data-driven mindset. You’ll be reviewing and monitoring transactions for suspicious activity and fraudulent activity, delivering concise and accurate analysis.
* A drive to help people. We take the FCA Consumer Duty and Conduct rules seriously and you’ll provide constructive feedback and coaching to colleagues who work in other areas, keeping good customer outcomes at the heart of our business.
* Be the best. Active participation from day one in developing, testing, and implementing new or enhanced processes and other initiatives.
* Brilliantly written communication. You articulate what you want to say with clarity, warmth, and poise.
* An eye for detail. Making sure your work and documentation tasks are handled with vigilance and scrutiny — we are a financial service after all.
* Being direct. Solving problems with honesty, ownership and decisiveness. You’re not afraid of asking for help when you need it.
* Empathy. Talking and listening to customers is core to our service and it has secured us an amazing score of 4.6* on Trustpilot. You’ll seek to get to the heart of what clients need or want, even when they don’t know themselves.
* Resilience to deal with complaints. This role can require bravery, politeness, and endless patience, all at the same time.
* A thirst for knowledge. New features are rolled out all the time — and you’ll need to become an expert in them.
* Self-motivation. There’s a lot to learn, so self-motivation is key. Being a great multi-tasker is really important!
* Flexibility. Business happens 24/7, so we’re always on hand to help our customers. This means that shifts are flexible, and they’ll change week to week. Most shifts are between 7 am and 10 pm. To help our customers over the weekend, you’ll typically work one weekend a month.
What we need from you
* You will either be ICA or ACAMs certified (or equivalent) and you probably have a degree. We’re not completely hung up on that though, because we have some great talent who have earned their expertise through experience.
* Demonstrable experience in financial crime analysis at onboarding and periodic or event-driven review for CDD, KYB, TMX and sanctions screening matches.
* An understanding of payment fraud detection, disruption and chargebacks.
* The ability to follow processes, raise constructive challenges and seek improvements.
* Working knowledge of some technical applications and OSINT used to complete investigations.
What you get from us
* Ongoing AML, CTF, CPF, Sanctions and Fraud training across a spectrum of activity, including internationally recognised certification qualifications and accredited learning.
* Flexible schedules and hybrid working.
* Perks that include Perkbox, the Cycle to Work scheme and a travel allowance of up to £1,000 every year.
* Growth share options (10x growth in recent years).
* An employee-driven salary review.
* The opportunity to gain wider experience across all business areas (compliance, automation, banking, tech-development, project management, in an environment committed to developing our own ANNA talent).
* Employee wellbeing, fitness and mental health support programmes.
* A day off for your birthday. Hooray!
Salary: From £29,160.00 per year
* Company pension.
* Cycle to work scheme.
* Life insurance.
* Private medical insurance.
* Referral programme.
* Work from home.
How to apply
Send us an email at careers@anna.money with your attached resume and any information that you feel is relevant to your application.
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