What's involved with this role: Temporary Customer Services Advisor/Admin x2 - Pension Credit Reference no: Barnsley 0009 7B80 / 1 Pay Rate: £12.59 per hour PAYE 37 Monday – Friday, normal working hours This opening assignment is for 2-3 months City: BARNSLEY Basic DBS disclosure required The purpose of the role is to deliver a high quality, efficient and effective customer focused service, whilst adopting a digital first approach. Key responsibilities: Hosting drop-in sessions at locations across Barnsley, and will be expected to undertake personal travel to each location. Giving general advice about how to complete and submit a Pension Credit claim. Completing Pension Credit forms. Managing bookings for Benefit Advisors. Supporting the wider team with activities relating to the Pension Credit initiative. Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council’s Digital First principles, standards of professional conduct and taking into account any safeguarding issues. Analyse and interpret information given by the customer accurately, and make appropriate decisions from a range of options. Liaise with internal and external stakeholders including managers, employees, Elected Members and members of the public, ensuring information and communication links are maintained. Take a one Council approach, listening carefully, speaking positively and ensuring the customer receives an efficient, friendly, courteous and helpful experience. Handle complaints and difficult or aggressive customers in a calm and professional manner, ensuring a customer focussed service, demonstrating initiative, diplomacy and resilience in a demanding environment. Qualifications: Educated to GCSE Standard (or equivalent), including passes in English and Maths. Experience: Experience of working with members of the public. Experience of communicating utilising a range of access channels and electronically recording information. Experience of providing advice, support and guidance. Experience of working with confidential information. Experience of working as part of a team and individually. Skills & Abilities: Good communication, negotiation and interpersonal skills, demonstrating excellent listening skills, with the ability to deal with a variety of internal and external stakeholders. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us directly via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please