Job summary To provide efficient secretarial and administrative support to clinical and non-clinical teams across all services in the building, adhering to procedures and processes within service timescales, whilst operating within a busy and demanding Childrens and Young people Crisis team environment. Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team. Main duties of the job Work effectively as a team member Answering the Crisis telephone calls through Ring centralProvide an administrative service across all services in the building including: Word-processing, drafting and producing for example meeting notes, reports, letters and business documents from either audio or copy sourcesUndertake general office duties as required including filing, Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team About us At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities. These include: Generous annual leave entitlement which increases during your time with us Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more Salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes Wellbeing support, including an in-house counselling service, external helpline and more Staff networks and support groups We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 444-6311268-CG Job locations Whitestone Clinic Nuneaton Magyar Crescent Nuneaton CV11 4SG Job description Job responsibilities Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team Job description Job responsibilities Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) Knowledge and Skills Essential Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Understanding of working in a supervisory role Experience Essential Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) Knowledge and Skills Essential Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Understanding of working in a supervisory role Experience Essential Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry and Warwickshire Partnership Trust Address Whitestone Clinic Nuneaton Magyar Crescent Nuneaton CV11 4SG Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)