Polish Speaking Customer Service Advisor
Polish Speaking Customer Service Advisor (Must be able to speak fluent Polish)
Location - Newark
Hybrid or onsite (depending on experience) working across 5 out of 6 days a week with some weekends involved (Typically a Saturday, must be able to work min. 1 in 2 weekend shifts). Working hours between 05:30-22:00, Monday - Sunday.
This is a fantastic opportunity for a fluent Polish Customer Service Agent to join a leading employer in the Newark area.
The Role of Polish Speaking Customer Service Advisor involves:
* Answering and responding to incoming telephone calls and emails from both Polish and English business customers.
* Providing 1st line technical support and excellent levels of customer service.
* Diagnosing technical faults and providing over the phone solutions.
* Investigating customer queries and liaising with internal departments to resolve.
* Escalating technical queries to 2nd line support.
Additional information / company benefits:
* Salary increase with additional supported languages (Spanish, French, Polish, Romanian).
* Salary increase by £1,000 once passed 6 month probation period.
* 28 days of holiday increasing up to 5 more with each year of service.
* Additional paid day off for your birthday.
* Holiday buy/sell scheme (up to 3 days).
* Sick pay - increasing with the length of service.
The ideal candidate for Polish Speaking Customer Service Advisor will:
* Be fluent in both spoken and written Polish and English.
* Able to investigate and resolve problems.
* Able to communicate effectively with all departments and areas of the business.
* Have excellent telephone manner with good customer service skills.
* Have good working knowledge of MS Word.
* Previous customer service experience is essential; technical support experience preferred but not essential as training will be provided.
#J-18808-Ljbffr