Job Overview:
As the Quality Assurance Manager, you will assume a pivotal role in leading and overseeing the Quality Assurance team. Your primary focus will be to collaborate closely with cross-functional teams, including client services, the studio, digital, and social teams. Your managerial expertise will come to the forefront as you provide guidance, training, and direction to the Quality Assurance team, leveraging your exceptional skill set and knowledge. The effective organisation and control of workflow, coupled with your adept handling of appraisals, 1-2-1 sessions, holiday requests, the planner, recruitment, training, meetings, and motivation, are integral to fostering a cohesive and high-performing team.
Your overarching responsibility extends to ensuring the precision and quality of written content, images, and branding across diverse media channels. This encompasses maintaining strict brand adherence and taking decisive action when necessary. You play a critical role in shaping the editorial tone and voice for each client, contributing significantly to the development and enhancement of content strategies. Beyond meticulous proofreading, you actively participate in creative discussions, providing invaluable insights to refine and elevate the overall quality of communication.
In your capacity as Quality Assurance Manager, you serve as a strategic bridge between creative and technical aspects. Your focus goes beyond grammatical precision; you ensure the seamless integration of visual elements with textual content. Your keen eye for detail plays a pivotal role in guaranteeing a consistent and polished brand image across an array of platforms. This comprehensive approach underscores your commitment to upholding and enhancing the quality standards of our deliverables, reinforcing the organisation's reputation for excellence.
Job Responsibilities:
* Manage the planner and workflow, ensuring optimal resource allocation and efficient task distribution.
* Foster close contact with team members, providing support and encouragement.
* Encourage joint initiatives such as meetings or discussions to improve processes and teamwork.
* Conduct appraisals, supporting team members in their goals and professional development.
* Handle and manage holiday requests to maintain workflow continuity.
* Liaise with other teams for mutual benefit, ensuring seamless collaboration.
* Initiate training strategies identified in appraisals or meetings.
* Oversee proofreading, checking branding, consistency, compliance, or misrepresentation in work.
* Stay abreast of new language usage and grammatical developments.
* Sub-edit or smooth text when necessary to maintain a consistent voice.
* Liaise directly with other departments to clarify or resolve queries, including addressing work problems, misinterpretations, or potentially libelous material.
* Work proficiently with Adobe Acrobat and MS Office software.
* Contribute to the recruitment, selection, onboarding, and induction of new team members, ensuring seamless integration into company culture and processes.
* Provide comprehensive support in alignment with company policies and procedures, including supervision, absence management, disciplinary and grievance proceedings, performance reviews, monthly one-on-one sessions, appraisals, feedback loops, recognition initiatives, goal-setting, and proactive involvement in training and development efforts.
* Foster an environment of continuous learning and professional development. Actively engage in coaching and create opportunities for direct reports to stretch their capabilities and advance their careers.
* Cultivate a culture of creativity, collaboration, and high performance within your team. Encourage and equip direct reports with the necessary skills to excel in their roles, facilitating individual and collective growth.
* Ensure clear and consistent communication of key messages to your direct reports and throughout the team. Foster an environment of open dialogue and transparency.
* Take charge of updating administration systems as needed and advocate for proper organisation and archiving of files. Ensure your team consistently upholds these responsibilities.
* Set the standard by adhering to company policies, procedures, and directives. Ensure your team is fully aware of and compliant with these guidelines.
* Keep administration systems up-to-date and prioritise good housekeeping practices, including archiving old files and maintaining accurate client details.
* Always adhere to company policies, procedures, and instructions.
Person Specification:
Qualifications:
* A Degree in English, Journalism, or Mass Communications would be desirable.
* Additional qualifications in Publishing or Publishing Studies, Media, or Electronic Media are a plus.
Experience:
* Extensive experience proofreading or editing written content.
* Demonstrable track record in senior roles particularly within an agency setting.
* Prior experience in a Marketing Agency is highly desirable.
* Documented success in team management.
Knowledge and Skills:
* Strong skill set for proofreading, writing, grammar and punctuation, and a thorough knowledge of the English language.
* Knowledge of standard proofreading practices, procedures and concepts.
* Copy-editing and on-screen editing skills.
* Concentration, accuracy, and great attention to detail.
* Quick reader with the ability to read and edit quickly without sacrificing quality.
* Be highly proficient in Acrobat Pro, and the Microsoft Office Suite, specifically Word, Excel, Outlook and Teams.
* Have exceptional interpersonal skills, coupled with outstanding verbal and written communication capabilities.
* Be expert in effectively prioritising and managing your own time, and team tasks across multiple clients in a fast-paced environment.
* You should also have excellent planning and organisational abilities.
* You must have an unwavering attention to detail.
* Familiarity with ASA, GDPR, and pertinent legislation.
* Familiarity with the production process of online and offline work.
Personal Qualities:
* Thrives under pressure to meet client demands.
* Highly ambitious and driven individual with a proven ability to propel a department forward.
* Commitment to working efficiently and accurately.
* Equally adept at collaborative teamwork and self-motivated independent work.
* A scrupulous approach to detail and methodical working style.
* The motivation to work on your own and to meet tight deadlines.
* Ability to stay focused throughout an entire document which may be long and technical.
* Good judgement to gauge which changes are necessary.
* Excellent interpersonal skills to build working relationships with colleagues.
* Must be able to multitask, manage, and prioritise multiple projects at the same time.
Job Types: Full-time, Permanent
Pay: £37,000.00-£42,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* On-site parking
* Work from home
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Colchester CO5 9SE: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (required)
Experience:
* Proofreading: 4 years (required)
* Copy editing: 4 years (required)
* Agency: 3 years (required)
* Managerial: 3 years (required)
* Editing written content: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Colchester CO5 9SE
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