B2C Sales Agent
Pacifica Group Ltd
Location: Houghton-le-Spring, County Durham, England
Job Type: Full Time - Permanent
Hours: 37.5 hours per week - Monday to Friday 9.00am to 5.00pm
Salary: £11.50 per hour - WITH THE ABILITY TO EARN UNCAPPED BONUS.
Who are Pacifica?
Founded in 2003 and united under the Pacifica brand two years later, we've grown to become the largest Domestic Support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff, our service offer includes repairs in and out of guarantee, warranty products, spares warehousing and product replacement. Pacifica Appliance Services has become one of the largest professional Appliance Repair companies in the UK.
What are we looking for?
Some exciting opportunities have arisen within our Inbound Sales team. We are looking for an experienced, confident outgoing individuals with a great attitude and willingness to learn to join our growing Sales Team. The role would involve answering Inbound telephone enquiries from customers wishing to book a chargeable appliance repair, whilst delivering exceptional customer service on all aspects of the call.
What will be your key responsibilities?
* Building rapport with customers while objection handling to sell our chargeable repair service.
* Achieve all Weekly/Monthly set targets.
* Creating a world class customer experience, going the extra mile to ensure the customer is happy
* Providing exceptional customer service by personally looking after your own customers throughout their repair journey
* Growing the business and remaining profitable.
What experience and skills we are looking for?
* At least 1 to 2 years' experience in a Sales role, with both customer service and sales experience
* Excellent communication skills
* Drive and Self-motivation
* An excellent telephone manner and capable of working in a fast-paced environment
* A proven sales track record
* Be proactive and flexible
* Courteous and professional
* Reliable and Trustworthy
Company Benefits
* Potential to work remotely
* Uncapped Bonus
* A wide range of benefits with many well-known high street retailers through our Company Benefits Hub
* Regular company events
* Company pension
* Free on-site parking
Ready to join our team?
This could be the perfect opportunity for you! If you feel this role is for and you have the skills and experience to fit the bill, apply today. We'd love to hear from you.