Operations Coordinator
Application Deadline: 14 April 2025
Department: Venue Services
Employment Type: Permanent - Full Time
Location: Silverstone
Description
We are seeking an enthusiastic, organized, and initiative-taking Operations Coordinator to provide crucial administrative support to the Head of Venue Operations. This role will contribute to the smooth and efficient running of Silverstone's operations, with a key focus on supporting our commitment to accessibility and inclusion. The ideal candidate will possess a blend of operational support experience, project management, and a foundational understanding of accessibility principles and best practices. Strong critical thinking skills and the ability to thrive in a fast-paced environment are essential.
Key Relationships
* Venue Operations teams (Venue Services, Facilities and Estates, Logistics and Accreditation)
* Internal departments (sustainability, Escapade, finance, marketing, catering, hospitality, health & safety, security, corporate, BGP, and public events teams)
* External third-party contractors and suppliers
Key Responsibilities
* Administrative Support: Provide proactive assistance to the Head of Venue Operations, including initiative-driven diary and email management.
* Assist in reviewing and maintaining operational documents, standards, and processes.
* Contribute to department and team management, identifying ways to improve efficiency and working methods.
* Ensure timely and accurate completion of departmental reports.
* Project Support: Support various operational projects and initiatives, acting as the point of contact coordinating needs of various internal and external stakeholders, whilst working within budget parameters.
* Assist with strategic business projects to enhance venue and facility evolution.
* Consult directly with suppliers & contractors to negotiate, procure, and order products and services in accordance with financial procedures.
* Accessibility: Support the delivery of the Accessibility Improvement Plan, ensuring key criteria are met across all events and operations.
* Consult with internal departments on venue and event preparedness.
* Identify improvement opportunities through industry knowledge and fan feedback.
* Support the development of customer journeys for our diverse client groups.
Team Responsibilities
* Help to create a professional environment and initiative-taking culture within the department.
* Professional presentation reflecting the Silverstone values.
Performance Responsibilities
* Objectives set through the Personal Development Review (PDR) process.
* Ownership and completion of tasks and projects in a timely manner.
* Teamwork.
Skills, Knowledge and Expertise
* A relevant Business or Events Degree.
* Experience working within the events industry, ideally within large venues.
* Understanding of accessibility principles and guidelines with a passion for promoting accessibility and inclusion.
* Strong IT skills, particularly in Microsoft packages (Teams, Word, Outlook, Excel, and PowerPoint). Experience of using a project management system is highly desirable.
* Flexible approach to working hours, including weekends and evenings when necessary.
* Effective communication and people skills including the ability to influence effectively.
* Excellent customer service skills.
* Adaptability and the ability to jump in at the deep end.
* Strong Health and Safety awareness.
* Ability to work to deadlines and under pressure in a team environment, with multiple projects.
* Proactive & solution-driven, with a can-do attitude.
* Confident and enthusiastic with an initiative-taking approach.
* Full clean UK driving licence.
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