* Location: Newark, Notts
* Job Type: Full Time, Permanent
Job Description
Customer Support Agent
Newark, Full or Part Time, Permanent
£24,000 per annum.
We are recruiting for a Client who are expanding their team and seeking like-minded, enthusiastic and professional individuals seeking a new opportunity within Customer Support. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.
The Role
As Customer Support Agent, your role will involve:
* Supporting tickets and amending details
* Responding to customer requests
* Loading data with excellent attention to detail
* Working closely with other departments including Finance, IT, Business Development and Marketing
* Creating and maintaining excellent customer relationships
* Keeping CRM up to date and accurate
The Candidate
An ideal Customer Support Agent candidate will possess the following:
* Exceptional attention to detail
* Previous experience of Microsoft Office (particularly Word and Excel)
* Ability to learn multiple bespoke systems (training provided)
* Experience within a similar Customer Service position would be advantageous
A Customer Support Agent will be required to use MS Excel to a high level – vlookups and data manipulation knowledge is desirable
The Benefits
* 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
* Bonus day off for your birthday
* Critical Illness cover
* Life Insurance
* Personal Health Insurance
* Bonus day off for Christmas shopping
* Free on-site parking
* Casual office
Thank you for your interest in this vacancy and good luck with your application.
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