Rent Services Officer
Camden
Temporary
Full-time
We are searching for a Rent Office/ Income Officer to join a team based in Camden to play a key role in delivering a proactive, customer-focused rent collection service that supports tenants while maximising income recovery.
THE ROLE
As a Rent Services Officer, you will be responsible for managing rent accounts and arrears recovery across Camdens housing stock. You will take a proactive approach to income collection, ensuring compliance with legal frameworks while providing essential support to tenants. Manage a designated patch of residential and non-residential rent accounts to maximise collection and minimise arrears.
Ensure compliance with pre-court action protocol and take appropriate legal action when required.
Provide advice and support to tenants, signposting to welfare services and support agencies where necessary.
Handle customer enquiries relating to rent payments and arrears, identifying opportunities for early intervention.
Process payments over the phone and maintain accurate records using Northgate and other office systems.
Collaborate with housing management, welfare benefits teams, and legal services to ensure a joined-up approach.
Analyse data to assess the best action for meeting collection targets while balancing the needs of tenants.
THE CANDIDATE
The ideal candidate will have previous experience in a similar role, managing rent arrears within a housing or local authority setting. You will have a strong understanding of housing legislation and income recovery procedures. Experience managing rent arrears cases and ensuring compliance with pre-court action protocols.
Knowledge of welfare benefits and their impact on rent collection.
Strong customer service skills, with the ability to handle difficult conversations professionally.
Excellent IT proficiency, including experience using Northgate and office software packages.
Ability to work under pressure, meet deadlines, and achieve key performance indicators.
THE CONTRACT Temporary 3 months ongoing
The pay rate for the role is £24.00 per hour LTD company rate. The PAYE equivalent is £20.46 per hour, inclusive of holiday.
HOW TO APPLY
If youre interested in this position, please apply directly!
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