Collections Agent
Pay: £22,308 - £23,999 (depending on experience) + Commission. OTE £28-£32k
Job Type: Full-time 37.5 hours, Permanent
Location: Redditch
Due to expansion, my client is looking to recruit Telephone Collection agents to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!
Key responsibilities as a Telephone Collections agent:
Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
Occasional outbound calls to those who have failed to make payment / contact.
Occasionally negotiating with customers on live chats.
Taking payments.
Completing basic affordability checks and income and expenditures forms
Negotiating payment arrangements where a customer cannot pay in full
Identify vulnerable customers
Sign-post customers with financial difficulties to non-profit debt advice agencies
Deal with customer queries and handle disputes
Update accounts and ensure all notes are correct on our systemsSkills needed as a Telephone Collections Agent:
Customer service or contact centre experience (2 years preferred)
Excellent communication skills – able to interact effectively at all levels
Able to work in a fast-paced environment with the ability to provide information quickly and clearly
Confident in dealing with customers over the telephone – often in difficult circumstances
Friendly and empathetic, with good active listening skills
Ability to problem solve and provide customers with options in line with our client and company guidelines
Confident negotiator to achieve the shortest arrangements to fulfil client requirement
Previous practical office administration experience
Being comfortable in using a variety of technologies and software systems
Benefits as a Telephone Collections Agent
Company pension
Colleague discount scheme
Christmas Savings Scheme
Free on-site parking
Employee Assistance Programme
Birthday holiday allowance
Attractive bonus, incentives and performance rewards
Death in service benefit
Hybrid working (subject to reaching required standards)
If you have the experience and skills needed for the role as a Telephones Collections Agent please apply