The Director of Operations will contribute to delivery of the Trusts strategic plan, by working in partnership with the Care Group Management teams and external health economy partners to achieve the Trusts corporate objectives and to make a positive contribution to ensuring that the care provided is safe, personal and effective. Demonstrates, via highly effective communication, an extensive expert knowledge on a variety of disciplines such as performance, finance, service and culture development, human resources, operations and clinical service delivery. Ability to communicate highly contentious information in complex situations, negotiating with stakeholders involved in the delivery of services both internally and externally. Dealing with external commissioners, engaging in complex negotiations with regard to service contracts and in addressing operational performance issues raised. Accountable for all of the services across the division, working alongside the Medical Director and Director of Nursing, ensuring high-quality, flexible and responsive service delivery as per the Trusts standards. Responsible for the operational delivery and performance as well as the strategic development of the Care Groups within the Division. This will include responsibility for the achievement of the relevant key performance and access targets, contractual obligations including CQUINS and all CQC standards. Develop and implement qualitative and quantitative measures to establish and monitor performance against organisational strategy. Responsible for devising robust plans to achieve the constitutional (operational) and financial standards, as well as regularly reviewing these to ensure that plans are effective. Work closely with the Executive Directors to shape and implement the corporate objectives for the organisation. Ensure that patient flow across the division is co-ordinated and maintained throughout each 24-hour period and operations function must work collaboratively with the other clinical services. Develop multi-stranded business plans and provide expert strategic and policy advice and guidance. Ensure strategic alignment across the organisation and particularly across the Divisions Constantly strive for value for money and greater efficiency in the use of budgets. Ensure compliance with Standing Orders and Standing Financial Instructions. Develop the Trust's approach to service line management so that it provides an operating framework for localities and specialist services that encourages a high level of integrated (financial and clinical) performance.