NHS AFC: Band 2
Main area: Outpatients
Grade: NHS AFC: Band 2
Contract: Permanent
Cross site: Wythenshawe, International House, Trafford, Withington.
Hours: 37.5 hours per week (Full time - 37.5 hours per week (9:00am - 17:00 Permanent shift) + Occasional 19:00 finish.)
Job ref: 349-WTWA-6797121*
Site: Wythenshawe Hospital
(Wythenshawe, International House, Trafford, Withington)
Town: Manchester
Salary: £24,169 per annum, pro rata
Salary period: Yearly
Closing: 20/04/2025 23:59
Job Overview
We are looking to recruit an Outpatient Clerk/Receptionist to work in the Main Outpatients of this busy teaching hospital.
This post will be located at either Wythenshawe, Withington, Trafford, Altrincham Hospital. This will be confirmed at interview.
The successful candidates will join a well-established, friendly team, committed to providing a quality service to our patients. Previous clerical experience in a hospital environment would be an advantage but is not essential, as training will be given.
Main duties of the job
* Registering referrals
* ASI lists
* Validating
* Phone enquiries
* Rebooking / rescheduling patients
* Work queues
* Phoning patients with appointments at short notice if required
* Phoning patients and cancelling appointments at short notice
* Requesting notes for the next day’s clinic
* Updating patient demographics/data input
* Training
* Reception cover in multiple areas within OPD
* Any other admin duties
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Person specification
Education/Qualifications
Essential criteria
* GCSE Maths & English or equivalent
Desirable criteria
* NVQ 2 Customer Service
Experience
Essential criteria
* Evidence of working as part of a team
Desirable criteria
* Previous reception experience
Skills
Essential criteria
* Excellent verbal and written communication skills
* Self-motivated and productive without constant supervision
Knowledge
Essential criteria
* Understanding importance of confidentiality
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Further details / informal visits contact
Name: Jane Hill
Job title: Outpatient Operations Manager
Email address: jane.hill2@mft.nhs.uk
Telephone number: 0161 291 5285
If unable to contact Jane, please contact Hassan Chaudhry on 0161 291 5283. #J-18808-Ljbffr