Job description
This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK-based.
Main Tasks:
* Repair and maintain customer equipment effectively and efficiently.
* Carry out pre-installations and installations.
* Provide remote call pre-qualification and attempt remote fix wherever possible.
* Document and report technical issues where necessary.
* Ensure logging & closure of calls according to published guidelines.
* Maintain a good relationship with customer-facing teams.
* Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
* Work on a standalone basis, maintain a good team spirit, and share knowledge with other colleagues.
Profile:
* Professional bachelor within a technical area or equivalent by experience for service work (installations, repair, etc.).
* Ideally, previous experience in a customer-facing role providing technical support.
* Skills in service of Wide Format equipment is preferred or similar.
* Preferred skills with Networking, operating systems / IT skills.
* Effective communications with internal/external customers.
* Fluency in English is a must.
* Problem-solving skills / core technical skills.
* Good planning & organizational skills.
* Working understanding of common Office IT Applications (MS Word, Excel, email, etc.).
Additional Requirements:
* Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and possibly overseas, and occasionally longer periods for product training.
* Preferably living in the region around North of Leeds area to make travel time most efficient.
* Local valid Driving License.
What we offer now and in the future:
* A dynamic global organization with a history of innovation and strong product portfolio.
* A challenging environment combined with a supportive management structure.
* Career development and growth.
* A competitive salary and benefit package and company car.
* A friendly work environment surrounded by dedicated and professional colleagues.
About the company
Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.
#J-18808-Ljbffr