An opportunity has arisen for a field-based Retentions Account Manager covering the Stoke and Crewe areas. This is an excellent opportunity to work in a solid and buoyant industry with career progression. The company has enjoyed sustained growth and success over several years and has exciting expansion plans.
As a Retentions Account Manager, you will liaise with customers face-to-face to resolve any matters that may arise and find suitable solutions in a timely manner. You will negotiate contract terms to ensure continuity of business and provide high-quality customer service by effectively communicating with customers and internal colleagues to ensure their requirements are met.
Key Responsibilities:
1. Plan your own diary and make appointments to see customers with the aim of resolving complaints and maintaining a continued trading relationship.
2. Deal with a variety of initial queries, remaining customer-focused to find the most suitable conclusion.
3. Maintain a calm, level-headed approach to problem solving with the ability to make decisions that reflect a well-thought-out process.
4. Work both individually and as part of a team.
5. Be confident in your ability to make decisions and provide appropriate resolutions to customer inquiries.
6. Manage a workload through a CRM system.
7. Engage in contractual matters and negotiate rates where applicable.
The successful candidate will have recent experience in a similar role and working in a fast-paced environment. Strong negotiation, problem-solving, and diplomacy skills are essential, along with excellent communication, interpersonal, and IT skills. The ability to organize and prioritize workloads to meet deadlines is also required.
In return, you can expect a salary of around £29,000 pa (negotiable) plus benefits, 20 holidays plus bank holidays to start, increasing yearly for 3 years, and a company car, working Monday to Friday during the day.
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