Responsibilities / Tasks
1. Formulate the Strategic Sales plan for the country organization with a focus on service sales from the SFT portfolio. This will be inclusive of field service, repairs, spares, technical audits, training, and service projects
2. Responsibility for all SFT Service Sales.
3. Ensure RFQ’s are processed according to the procedures of the department. Inclusive of login the enquiry, providing sufficient detail to quote and working to agreed cost models.
4. Maintain a focus on the effective time to quote
5. Identifying potential business opportunities for service products and applications whilst understanding and managing the potential risks.
6. By developing an effective customer relationship and trust promote the GEA service organisation.
7. Ensuring customer satisfaction is met in line with business objectives and actively managing key customer accounts
8. Managing professional relationships with various internal and external stakeholders
9. Support the internal service team in providing information for the smooth handling of enquiries and execution of the orders.
10. Manage the external Service Sales team giving guidance and support to follow the strategic sales plan
11. Take ownership of the budget and have a clear awareness of the price/margin based on the budget strategy as set by the service management.
12. Actively participate in technical training to get an in depth understanding of both the new machine and service products sold by GEA.
13. Participate in marketing opportunities and trade fairs as requested.
14. Present monthly sales reports including opportunities, business risks and competitor analysis.
15. Provide effective management and updates of the CRM system
16. Provide effective cover of the I-BASE and report updates on installed equipment and its service history.
17. Provide expert technical service sales support on cross selling service and new machine sales opportunities
18. Escalate to the Director of Service operational issues identified with respect to procedures and actual performance of the SFT Service team.
19. Participate as directed with the implementation of change.
20. Through the Service Sales office team provide Monthly reports and analysis as requested by the Director of Service.
21. Where necessary support the process to resolve bad debt issues.
22. Effectively manage all the HR and QSHEE actions with regards to direct reports.
Your Profile / Qualifications
Educational Background:
23. Bachelor's degree in Engineering (Mechanical, Chemical, Process Engineering, or related field) is preferred.
Technical Knowledge:
24. In-depth knowledge of service products, including field service, repairs, spares, technical audits, training, and service projects.
Certifications:
25. Relevant certifications in sales, project management, or specific technical areas could be beneficial.
Experience:
Sales Experience:
26. Proven track record in service sales, within the engineering or technical services industry.
27. Experience in developing and executing strategic sales plans.
28. Experience in managing and supporting sales teams.
Technical Experience:
29. Experience with CRM systems and sales management software.
Management Experience:
30. Experience in leading and managing a team, with strong organisational and leadership skills.
31. Experience in managing budgets, pricing strategies, and margin analysis.
Customer Relationship Management:
32. Demonstrated ability to develop and maintain strong relationships with key customers.
33. Experience in identifying and managing business risks and opportunities.
Communication:
34. Excellent verbal and written communication skills.
35. Ability to present technical information clearly to non-technical stakeholders.
Analytical and Problem-Solving:
36. Strong analytical skills with the ability to assess complex situations and provide actionable solutions.
37. Ability to analyse market trends, competitor activities, and customer needs.
Technical Aptitude:
38. Ability to understand and explain technical products and services.
39. Willingness to participate in continuous technical training.
Customer-Oriented:
40. Strong focus on customer satisfaction and relationship-building.
41. Ability to handle customer complaints and resolve conflicts effectively.
Adaptability:
42. Ability to adapt to changing business environments and market conditions.
43. Willingness to travel as required for customer visits, trade fairs, and other business-related events.