The post holder will be expected to develop, manage and lead the efficient and effective delivery of the Be U Norfolk's assessment service for adults on the assessment pathway for an autism assessment and/or support through the community navigation service.
Main duties of the job
We are looking for an experienced and proactive leader to ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service. You will supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support. Overseeing day-to-day operations, you will be responsible for allocating assessments, scheduling meetings, and ensuring service consistency. A key part of this role involves reviewing, monitoring, and prioritizing referrals, as well as contributing to the design and implementation of post-intervention monitoring and support.
You will play a pivotal role in ensuring regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support. Collaborating with stakeholders in education and employment, you will offer direct guidance, training, and workshops. A key aspect of the role includes gathering insights from the service to enhance delivery and inform best practices. Ensuring compliance with ABL policies and procedures, you will oversee quality assurance, safeguarding, risk management, and regulatory frameworks. Additionally, you will maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership. This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.
Job Responsibilities
1. Ensure the highest quality and standards of support are provided to adults, their families, and a range of other professionals, enabling the adult to access the Be U Norfolk assessment and navigation service.
2. Supervise and manage the Be U Norfolk team via monthly 1:1 and annual performance reviews.
3. Provide guidance and direct coaching.
4. Play a key role in the recruitment of staff to the service.
5. Oversee the day-to-day management of the team, including allocating assessments and meetings, ensuring consistency.
6. Take an active role in the reviewing, monitoring, and prioritization of referrals alongside other team members.
7. Have input in the design and implementation of post-intervention monitoring and support for each individual client.
8. Present fair, balanced feedback/support to staff and clients, recognizing and challenging areas of poor practice.
9. Ensure that all service delivery is reviewed for each adult on a frequent basis.
10. Work in partnership with the adult and those important to them, including their family and friends, caregivers, and other professionals.
11. Collaborate closely with stakeholders such as education/employment, delivering direct support and guidance through workshops.
12. Disseminate learning from the service to benefit other stakeholders, building case studies and utilizing feedback.
13. Ensure all ABL policies and procedures are understood and implemented by staff, including quality assurance, regulatory, risk frameworks, safeguarding, and data protection.
14. Maintain accurate records for adults accessing the service and employees, compiling and delivering as required for relevant authorities.
15. Identify potential problems, acting proactively to avoid service breakdowns, dealing with complaints, and mitigating risks.
16. Provide monthly performance monitoring feedback to the Head of Service and the Divisional and Professional Leads for ABL's Mental Health division.
17. Work flexibly and adapt to suit service needs.
18. Perform any other reasonable duties as commensurate with the position.
Person Specification
Qualifications
* Minimum of 2 years management experience.
Experience
* Experience in health and social care/support delivery.
* Experience in service management.
* Experience in delivering complex services to adults and their support networks.
* Experience in consultation with adults and their support networks.
* Experience of working in community settings.
* Experience of multi-disciplinary working.
* Ability to work effectively within safeguarding procedures in a therapeutic context.
* Experience of being a registered manager.
* Skills in providing consultation/training to other professional and non-professional groups.
* Experience of providing clinical and/or managerial supervision.
* Experience of assessment, formulation, and intervention.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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