I am working with an international law firm and they are looking for a Reception Manager to manage their two receptions, 20 plus meeting rooms and 13 receptionists. This role is working 35 hours per week and five days in the London office and the hours would range between 7am-8pm on a rota basis. The salary is up to £65,000 with excellent benefits.
Type: Full-time office based, Monday - Friday
Purpose of the role:
To curate an exceptional client experience at our global HQ, raising the bar to deliver a best-in-class, 5-star service client journey from end-to-end.
To be responsible for the strategic planning, operational and contract management of the client-facing facilities and function for the London office. Developing and implementing best practice policies and procedures across the front of house, ensuring that all teams are performing consistently and with optimum impact.
Main duties and responsibilities:
1. Responsible for delivering an exceptional client experience by setting best-in-class standards that produce a 5-star service for the London office and global HQ.
2. Accountable for the strategic and operational management of the entire client-facing function - including meeting and events, AV and client meeting room tech, catering and hospitality (fine dining and meeting room service), reception and concierge services.
3. Responsibility for auditing stand...