Description Motability Operations is looking for a strategically minded, commercially focused, and customer-centric Product Manager to lead our product initiatives. In this pivotal role, you will define the product vision and outline the strategic roadmap while conducting thorough market research to steer product development towards delivering solutions that meet our customers' needs and align with business objectives. Your leadership will be crucial in ensuring cross-functional collaboration and driving impactful product outcomes for our customers and business. Qualifications You have a proven track record of collaborating with stakeholders at all levels to build consensus and drive impactful outcomes. Your strong negotiation skills enable you to engage a diverse range of stakeholders effectively, as you navigate various, and sometimes competing, stakeholder input to build & evolve a strategic roadmap for your product(s) that maximise business value and best meet customer needs in an ever-changing market. You possess a genuine curiosity about the underlying reasons behind decisions, allowing you to lead teams in identifying optimal solutions. Your ability to inspire and motivate teams is essential in aligning their efforts with organizational objectives. Your passion for driving commercial outcomes is complemented by a solid understanding of how technology and data inform decision-making. You recognize the value of data in enhancing customer experience while seizing commercial opportunities through a test-and-learn approach. As an effective communicator, you have successfully developed teams through regular meetings, one-on-ones, and performance reviews, providing ongoing support for their growth and development. You are committed to fostering a collaborative environment that encourages innovation. Main Responsibilities Product Strategy & Roadmap: Define the long-term vision and roadmap for our products based on comprehensive market analysis, customer insights & collaboration with business stakeholders. Develop a product strategy that aligns with core business objectives & commercial outcomes while driving exceptional customer experience Continuously update the roadmap as the market and customer needs evolve to optimise customer outcomes & maximise ROI Discovery & Validation through Market Scanning, Rapid Prototyping & Customer Feedback: Conduct competitive analysis and market research to identify opportunities for growth & optimisation within the mobility sector. Uncover & understand the underlying user need and clearly define business and customer problems to be solved Validate your developed hypotheses through rapid prototyping, user testing, customer surveys and feedback mechanisms to refine the proposed solution Cross-Functional Leadership: Collaborate effectively with marketing, design, engineering, and other departments to ensure alignment on product & business goals. Work closely with UI/UX Design & Research teams, Tech Principals & Architects to foster a culture of rapid prototyping and innovation to rapidly validate new products and features that optimally solve customer problems and achieve business goals Foster a culture of knowledge sharing among Product Managers across different divisions within Motability. Customer Advocacy: Represent the voice of the customer throughout the product lifecycle by gathering feedback, conducting user research, and advocating for customer needs in all product decisions. Be user obsessed, making sure we are solving the right problems in the right way for our users as you strive to achieve product & business goals. Stakeholder Engagement: Communicate product vision and strategy to stakeholders at all levels of the organization. Build and maintain relationships with internal stakeholders and external partners to ensure alignment and collaboration. Budget Management & Resource Optimization: Manage costs associated with the product budget, working closely with procurement to oversee third-party contracts across selection, renewals and termination, as best fitting for your products and customers. Collaborate with Product Owners to understand team velocity and capacity for optimal resource allocation to deliver on your roadmap. Establish Performance Metrics & Monitoring: Define periodic OKRs & key performance indicators (KPIs) to measure and report on your product's success against user, product & business objectives. Regularly assess product performance against core business objectives and drive continuous improvement initiatives. Coach, Mentor and foster a Product Mindset culture: Conduct assessments with other Product Managers to identify key areas for development and improvement across products, ensuring best practices are shared and implemented. Help coach Product Owners, development teams and business stakeholders to drive a product-led culture within the team, and across the business Point of Escalation: Act as a point of escalation for production incidents, ensuring timely resolution while maintaining a focus on customer satisfaction and operational efficiency. Minimum criteria Demonstrable experience in product management or related roles. Proven experience in developing successful product strategies & roadmaps. Strong analytical skills with the ability to interpret data and make informed decisions. Ability to work collaboratively with cross-functional teams Excellent leadership and communication skills. Familiarity with common product management tooling incl JIRA, Confluence & Miro While a technical background is not expected, you are expected to have knowledge/experience of the software development lifecycle Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.