Our client is recruiting for a Service Assurance Professional to join their team in Uxbridge. The Level 4 Business Analyst apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way The Company Our client is an experienced infrastructure team specialising in customer-centric delivery within the telecommunications sector. Established in 2022, they offer full turnkey capabilities, including project management, civils, cabling, and splicing, with a strong track record across Openreach, Virgin Media, Hyperoptic, and Fibre & Wireless networks. Backed by a leadership team with over 15 years of industry expertise, including former Director roles at Openreach and Hyperoptic, they bring a wealth of knowledge and experience to every project. The Position Job Title: Apprentice Project Manager Apprenticeship Course: Level 4 Business Analyst Apprenticeship Duration: 18 Months 3 months for EPA Location: Uxbridge, UB8 Working Hours: 8am – 4pm Salary: £12,000 per annum Role and Responsibilities: The Service Assurance Professional plays a key role in leading end-to-end (E2E) data analytics and insights to enhance customer and stakeholder experience. They are responsible for problem-solving and driving improvement plans for specific customer programmes. Acting as a service assurance partner, they collaborate closely with customer and desk manager communities to enhance service performance. This role is focused on ensuring that insights and best practices are efficiently and effectively shared across relevant stakeholder communities. By championing a customer-first, outside-in culture, the Service Assurance Professional is committed to achieving a positive customer impact and outcome. They must maintain the right balance between continuous improvement (constant operational change) and service continuity. Additionally, they provide local area management teams with effective insights and direction, enabling them to interpret complex service performance data and deploy improvement plans. By engaging with other Service Assurance Professionals on specific programmes, they help accelerate organisational learning and continuous improvement. Key Responsibilities: • Provide effective service and performance insights, along with root cause summaries for customers. • Support service escalation governance for customers. • Manage the Area Service Assurance Risk Register for specific programmes. • Lead analytical and creative problem-solving initiatives. • Challenge and negotiate at all operational levels to drive positive outcomes. • Communicate effectively across all operational levels within the organisation. • Collaborate and influence stakeholders to implement service improvements and enhance customer experiences. • Build and maintain strong operational stakeholder relationships. • Work efficiently under pressure, reacting quickly to changing customer and business priorities. • Utilise logical and data-driven approaches to problem-solving. • Maintain structured and well-organised work practices. • Predict outcomes and proactively develop scenarios to mitigate business impacts. • Make informed decisions in complex and conflicting situations. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party. Requirements • Solution-focused achiever with a proactive mindset. • Bold decision-maker with strong leadership capabilities. • Customer champion who prioritises service excellence. • Collaborative partner who fosters strong teamwork and communication. • Commercial thinker with a strategic approach to problem-solving. • Change agent with the ability to implement continuous improvement strategies. • Team coach who supports and mentors colleagues. • Inspiring communicator with strong influencing skills. Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. Benefits • Full training and support to gain apprenticeship qualification • Hands-on experience • Career development opportunities within a growing company • A supportive and friendly working environment • Competitive apprenticeship salary