Control Centre Operator
* Onsite - Town Hall, Rugby
* 40 hours per week
* £12.38 per hour PAYE
* 3 months Initial contract
Rugby Borough Council is looking to recruit one full time, enthusiastic, self-motivated, flexible and customer focused individual to work within our 24/7 Control Centre team. This position involves working 12hr shifts on a rota basis, covering Weekends and Bank Holidays, including Christmas.
This role is primarily nights based working from 6pm to 6am although some flexibility to work day shifts is required to provide cover in an emergency.
1. The successful candidate will be required to operate the Councils Lifeline system,
2. Taking emergency calls from our service users
3. Managing distressing calls
4. The Council also manage the out of hours enquiries for various teams within the Council
5. This includes emergency repairs, homeless enquiries etc
6. They will possess excellent customer service skills, clear spoken English, a calm and confident manner and approach